Total Enrollment Services

Our custom enrollment and benefit administration solutions allow for the efficient enrollment of core, supplemental and voluntary benefits, no matter how unique the benefit program.

We enroll clients using a variety of methods including traveling field staff providing one-to-one communications for paper and laptop enrollments, a live call center staffed with benefit professionals, as well as customized and technologically advanced on-line enrollment systems.

Our expert enrollment staff members are licensed professionals and proficient in many types of benefits. EBS enrollments historically provide extremely high benefit retention levels by satisfying employee needs during the enrollment process and employer communication and reporting at enrollment close.

Types of Enrollment Services

Employee Benefit Specialists provides benefit enrollment services to entities with varying needs through:

• On-line enrollment systems - 'EBS' proprietary BenCentral technology provides superior web- based enrollment
• On-site employee group meetings
• On-site management enrollment training meetings
• On-site "one-to-one" employee meetings with qualified benefits consultants who:
  • are licensed professionals for insured benefit enrollments
  • are knowledgeable in pre- and post-tax payroll deduction benefits
  • are proficient in the communication of voluntary insured benefits and all employer sponsored plans
  • can provide laptop data collection
  • can provide "paper" carrier application collection and processing (as required)
• Printed employee communication materials
• Live call center staffed with experienced and qualified benefit professionals
• Electronic enrollment file processing for employer payroll and carrier benefit submission at enrollment close to the client/carrier specifications

Standard Enrollment Implementation Services

• Establish timing and benefits to be communicated
• Select enrollment service method
• Set schedules and make travel arrangements for on site enrollments
• Order printed materials as needed from carriers/vendors
• Establish data exchange parameters
• Understand and communicate rate and benefit structures to be enrolled
• Train enrollment staff on benefits to be enrolled and carrier requirements
• Prepare test data exchanges for demographic, eligibility and enrollment files
• Preload demographics, benefits and rate information into BenCentral for on-line, or laptops for on-site, enrollments

Standard Enrollment Services

• Communicate benefits to eligible participants through elected method (on-line, on-site, call center, employer distribution, or U.S. mail)
• Collect and upload benefit enrollment information to EBS systems for both pre-tax and post-tax
  • Employer contributions
  • Employee contributions
• Receive and process election terminations and changes during enrollment period
• Review enrollment data and paper applications for accuracy
• Communicate collected enrollment information to payroll, HR/benefits and/or carriers, as agreed
• Process paper and electronic applications and provide to carrier, as required
• Communicate any enrollment or application adjustments to employer and carriers, as needed

Standard Customer Services

• Toll-free live customer service center support
• Customer service available via e-mail
• Dedicated enrollment manager at client level
• On-going carrier support for application processing

Standard Renewal Services

• Update plan design and data exchange requirements
• Update plan year benefit information and census data in systems
• Establish timing and benefits to be communicated
• Train enrollment staff
• Order printed materials, as needed
• Provide enrollment services as outlined above

Optional Services (additional fees apply)

• Custom or divisional reports
• Custom programming or data mapping
• Custom enrollment confirmation communications
• On-going benefits eligibility tracking (EBS becomes system of record)
• On-going invoice reconciliation support for all benefit invoices
• On-going new hire and status change enrollment support