Retiree Benefits

EBS offers benefit administration services to groups offering Retiree Benefits, including reimbursements of premiums, management of eligibility, premium collection, invoice payment services and other necessary tasks, depending on plan requirements. We provide record keeping and retiree support services for the entire group of eligible retirees. Additionally, we provide customized plan administration to municipal and private entities.

Retiree Administration Services include:

• Collection of premiums from individuals where there is premium sharing
• Reimbursement of premiums to retirees from employer
• Payment of premiums to insurance carrier
• Recording and tracking of eligibility and payment history
• Interaction with retirees and carriers to deal with individual retiree benefits issues
• Fulfillment services during open enrollments or benefit changes

Standard Plan Implementation Services

• Plan design assistance and documentation
• System setup scheduled to meet client's needs
• Electronic (soft) copies of forms

Standard Administration Services

• Receive and process new elections, changes and terminations
• Receive and process plan contribution information
  • Electronically
  • Manually, additional fees apply
• Benefit reimbursement processing
  • Check
  • Direct deposit
• Monthly employer reporting
  • Group account activity – year to date
  • Disbursement reports

Standard Customer Service

• Toll-free live customer service
• Customer service available via e-mail
• Dedicated plan administrator at client level

Standard Renewal Service

• Update plan design
• Update plan year/funding schedule in systems
• Update benefits and rate structures
• Annual enrollment system update
  • Electronic
  • Manual (paper - additional fees apply)

Optional Services (additional fees apply)

• Custom or divisional reports
• Custom programming or data mapping
• Open enrollment fulfillment
• Printed enrollment materials
• Annual statement fulfillment (stuffing and mailing)
• Welcome letter or plan election confirmation letters
• Enrollment assistance
  • On-line
  • On-site
  • Paper