Cobra Administration

The administration of COBRA benefits is a time-consuming and yet critical issue for companies with over twenty employees. A poorly executed COBRA plan is a serious potential liability for any employer. The time-sensitive and accurate delivery of required COBRA notifications, consistent administration and follow-up are crucial to your company's reputation and brand image.

EBS is a dependable resource for superior COBRA Administration services. We are experts at tracking the notification of terminated employees, recording elections of benefit coverage, receiving and forwarding premium payments to insurance companies and vendors, and the communication of eligibility to carriers, employers, and COBRA participants.

Standard Plan Implementation Services

• System Setup scheduled to meet client's needs
• Establish data exchange parameters
• Establish carrier contacts and premium payment/plan parameters
• Establish and upload plan rates and benefits into EBS systems

Standard Administration Services

• Receive qualifying event information electronically
  • New hire notices
  • Terminations
• Qualified event notices to all qualified beneficiaries, including dependents
• Receive and process election of benefits, terminations, changes
• Notification to participants of termination of benefits, enrollment changes, end of eligibility, account balance and rate changes
• Tracking and notification of all applicable extensions
• Receive and process premium payments from active members
  • ACH Flex Benefit payment option
  • Checks or money orders
• Notify carrier of COBRA enrollments, terminations and status changes
• Carrier or employer premium processing, once monthly
• Monthly employer reporting
  • Group account activity
  • Disbursement reports

Standard Customer Service

• Toll-free live customer service support
• Customer service available via e-mail
• Dedicated plan administrator at client level
• Coupons provided for monthly premium remittance

Standard Renewal Service

• Update plan design
• Update plan year benefit information in systems
• Annual benefit and rate change system load

Optional Services (additional fees apply)

• Custom or divisional reports
• Custom programming or data mapping
• Open enrollment fulfillment