Our systems have been upgraded to allow Flexible
Benefit Plan Participants to prepare claims on-line
for reimbursement of eligible expenses. By
logging on to their accounts via our Web site, participants
can enter claim information, review the information
entered, then print the form, attach receipts, and
mail to EBS.
EBS will use the information already logged in the
system during the preparation by participants to
authorize, modify, or deny ineligible expenses without
additional data entry. This will notably improve
the claims processing turnaround time and significantly
decrease data entry errors.
- Click on the Account Login Link on
the home page (bottom right) or in the Member Center
(middle right.)
- You will be directed to the MyFlexOnline
login page.
- Type in your username and password:
- New users should follow the instructions on this page to set up your account.
- If you need assistance,
send us an email or call EBS Customer Service
at 888-327-2770
- Click on the “File a Claim” tab at the top of the page.
- Enter your information on the “Create a Claim” page:
- Select a claim type:
Use the one closest to the type of expense you have
incurred. If you aren’t sure, use “other”.
- Add a start and end date:
This will be the date or range of dates for your
expenses. For example, if you went to the pharmacy
on January 1, 2006, you would enter 01/01/2006 for
both the start and end date. To enter multiple visits
to the pharmacy, use the date of the earliest
receipt as your start date and the date of the
most recent receipt as your end date. For
example, 01/01/2006 start date and 03/31/2006 end
date, for expenses incurred between January 1 and
March 31.
- Add a description of
the expense: This is a brief explanation
of what you are claiming, such as RX (prescriptions),
office visit, etc.
- Type in the amount of
the expense: If you listed each expense
separately, put the amount of each expense here.
If you used a range of dates for several expenses,
put the total here for that date range.
- To name a person other
than the active plan participant for whom
the expense was incurred, enter their name in the
dependent field. This is not required.
- Continue to add items by
clicking on “Add An Item.”
- To modify an item, click
on “Remove” and enter
the correct information as a new expense.
- When you are done adding items, click
on “View Form” and review
your expenses.
- Click on “Submit” to
save the information for the EBS claims team and
to print the claim form to fax in with your receipts.
- Once EBS receives your claim form, we
will verify the expenses and receipts, and submit
the approved amount for payment!
Fax claims & receipts to: (925)-460-3929
For assistance, call Customer Service: 888-327-2770
(888-EBS-CSR0)
Or e-mail: custserv@ebsbenefits.com
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