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What are Commuter Checks?
How does the pre-tax payroll deduction work?
What is the maximum amount I can receive from my employer?
Can they be used for bridge and highway tolls?
Does my transit operator accept Commuter Check?
Is Commuter Check also valid on vanpools?
Where can I redeem Commuter Checks to buy my transit tickets?
Your website does not recognize me. What is the problem?
I forgot my password. What should I do?
I'm taking a leave of absence from work. How do I suspend my participation?
By when do I need to make changes to my account?
How do I change the denominations I would like to receive?
How do I change my delivery address? / Can my order be delivered to my P.O. Box?
What is EBS' toll-free information line?
I cancelled my order by the appropriate deadline, but deductions are still being taken from my check. What should I do?
What are Commuter Checks?
Commuter Checks are vouchers used to pay for public transit or vanpooling. Commuter Checks come in the same denominations as most transit passes. They are valid for 13 months after they are issued. The expiration date is located on the voucher. Treat them like cash, they cannot be refunded if lost or stolen.
How does the pre-tax payroll deduction work?
The amount that you spend on transit or vanpooling, up to $110 a month, or up to $215 a month for parking, can be deducted from your paycheck before taxes. The money deducted is used by your employer to purchase the Commuter Checks and/or ParkCheks. Your yearly taxable income is reduced by the value of vouchers you purchase. The maximum yearly tax savings is up to $500 for transit and up to $1000 for parking, depending on your tax bracket.
What is the maximum amount I can receive from my employer?
$110 per month, not to exceed $1,320 per year for transit, and $215 per month, not to exceed $2,580 per year for parking.
Can they be used for bridge and highway tolls?
No. The tax code restricts the use of this money to public transportation, vanpools and qualified parking.
Does my transit operator accept Commuter Check?
Most transit operators (or their authorized sales outlets) in the regions that offer Commuter Check accept the vouchers. Keep in mind that Commuter Checks cannot be used to pay fare directly; they are used to buy monthly passes, ticket books, and tokens.
Is Commuter Check also valid on vanpools?
Yes. If you are currently riding in a vanpool, talk to your vanpool driver. Chances are there is someone in your van already using Commuter Check. If the driver is unfamiliar with Commuter Check and you ride in a VPSI or Enterprise van, explain that they can be used as part of a lease payment. If they are an independent vanpool operator, they also accept Commuter Checks.
Where can I redeem Commuter Checks to buy my transit tickets?
In addition to transit agency operated ticket windows, most other outlets that sell local transit tickets also accept Commuter Check. Contact your local transit operator for a complete list of locations as these are updated frequently.
Your website does not recognize me. What is the problem?
If you are a new employee, it may take up to two weeks before we receive your information from your employer. Please visit us again in two weeks or contact your employer directly to make sure your information has been transmitted.
I forgot my password. What should I do?
Please click on the “forget your password” button below the log in section.
I'm taking a leave of absence from work. How do I suspend my participation?
Once you have logged on, you can click on the Leave of Absence button.
By when do I need to make changes to my account?
Once you have logged into your account you will see the deadline specific to your employer.
How do I change the denominations I would like to receive?
Once you have logged on, click on the navigation button marked “Change Transit Order” on the left side of your screen.
How do I change my delivery address? / Can my order be delivered to my P.O. Box?
Once you have logged on, click on the navigation button marked “Update Contact Info” on the left side of your screen. You are able to have your order sent to P.O. Boxes.
What is EBS' toll-free information line?
Please call Customer Service at 888-327-2770; or email at custserv@ebsbenefits.com.
I cancelled my order by the appropriate deadline, but deductions are still being taken from my check. What should I do?
Please check with your payroll department first to make sure that they have received your change. If they have and have not yet made the change, you will need to work with them entirely. If they have not received the change, and you have waited at least four weeks since the change was made on the website, please contact us at 888-327-2770.
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