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Employee Flex Benefit Card » More About Using The Flex Benefit Card

Where can I find my account balance when using a Flex Benefit card?

Account balances are updated each business day to include all paper claims and Flex Benefit card activity. Balance information and account activity can be accessed via the following:

• Account Log-in links throughout the EBS web site, or from the Member Center.
• Automated telephone response (IVR) at 800-EBS-FLEX (or 800-327-3539)

Do I need to save my receipts for purchases I make with my Flex Benefit card?

YES! — SAVE YOUR RECEIPTS — THIS IS AN IRS REQUIREMENT. You may be asked to provide receipts to EBS to verify an expense for eligibility, per IRS rules. If you do not have the required receipt(s), the amount is deemed ineligible under plan guidelines and you will be required to repay the amount to your FSA account as if used for a non-qualified expense. This also applies to any claim form(s) submitted without a receipt(s); the expense(s) would be ineligible for reimbursement under the plan guidelines.

What types of expenses can I use this card for?

FSA Plans:

A Flex Benefit card can be used for expenses considered eligible under plan guidelines. A list of eligible expenses can be found in the Member Center.

The list of eligible expenses includes (but is not limited to):

Prescription Co-pays	Co-insurance
Doctor Office Visit Co-pays	Hospital Co-pays
Orthodontics	Eligible Dental expenses
Eligible Vision Care expenses	Glasses and Contact Lenses
Lab expenses

Qualified Transit Plans:

If your employer is using the Flex Benefit card as a reimbursement option through EBS, the Flex card can be used for parking or mass transit expenses incurred for travel to and from work that are considered eligible as defined by program guidelines.

The list of eligible expenses includes (but is not limited to):

• Mass Transit (commute to work expenses): bus, vanpool, train, ferry, etc.
• Parking Reimbursement (if part of your plan): monthly parking expense at mass transit facility, parking lot near work, or vanpool parking expense

How can someone get OTC items with this card?

“OTC” (over-the-counter) medical items that are normally allowed under FSA eligible expense guidelines are not generally allowed as a Flex Benefit card expense. In most instances, the Flex card will be accepted for these kinds of expenses at the check out stand. To get OTC items, a participant can:

• Purchase OTC items and submit claims with receipts for reimbursement (per our current method of reimbursement), or,
• Use an on-line Flex Card site to purchase OTC items with your Flex Benefit card. These sites provides a qualification for certain expenses as OTC eligible items which will allow items to be purchased using your card in many instances.

Where can I view card activity?

Account balances are updated each business day to include all paper claims and Flex Benefit card activity. Balance information and account activity can be accessed via the following:

• Account Log-in links throughout the EBS web site, or from the Member Center.
• Automated telephone response (IVR) at 800-EBS-FLEX (800-327-3539)

Note: Employees will not receive a paper statement for their Flex Benefit card.

How do I dispute a charge on my account?

If at any time there appears to be a charge on the card that was not authorized by the cardholder, employees should immediately contact EBS. For assistance with disputed expenses, employees may contact an EBS Customer Service representative via e-mail at custserv@ebsbenefits.com or by phone during business hours at 888-327-2770. Employees should follow the instructions available to dispute any unauthorized expenses. The dispute form should be sent to EBS for processing. All disputes must be filed within 60 days of the transaction date of the charge.

All disputes must be filed within 60 days of the transaction date of the charge.

Employees may also consider contacting the merchant to verify the origin of the unauthorized expense to make sure that they or a family member did not incur the expense.